Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Yes! Once your return is authorized, you'll receive step-by-step instructions and a shipping label via email.

What are Instant Exchanges?

Exchanges ship instantly! We ship your exchange as soon as you request it - even before you send back your original item. We find this especially helpful for customers that need a different size pet carrier in time for upcoming travel.

What items are returnable?

Unused items are eligible for a return within 30 days of shipment. Items marked as final sale are non-refundable.

How soon will I get my refund?

Once your items are received and inspected by our team, you'll typically get your refund within 5-6 business days.

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