Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Yes! Once your return is authorized, you'll receive step-by-step instructions and a shipping label via email. Due to the oversized nature of our pet carriers, return shipping is deducted from your total returnable amount.

What are Instant Exchanges?

Exchanges ship instantly! We ship your exchange as soon as you request it - even before you send back your original item. We find this especially helpful for customers that need a different size pet carrier in time for upcoming travel.

What items are returnable?

Unused items are eligible for a return within 30 days of shipment. Items marked as final sale are non-refundable.

How soon will I get my refund?

Once your items are received and inspected by our team, you'll typically get your refund within 5-6 business days.

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